Privacy Policy

We look forward to hearing from you

We respect your private and personal life. It is a major concern for Networcx AG, Eggliweg 46, Wilen b. Wollerau, CH-8832 (hereinafter “Networcx” or “we” or “us”) that your personal data is treated in a responsible manner and in compliance with legal requirements. This online privacy statement (“statement”) describes the way we process your personal information when you visit our website or when you use services via our website or the Networcx Customer Center or when you contact Networcx via chat.

By accepting this Policy, you consent to us processing your personal data in accordance with the relevant data protection legislation as well as the following provisions.

The present data protection policy (hereinafter referred to as “this Policy”) describes how we process your personal data. This Policy applies to and constitutes an integral part of a contract if it is listed in a contract document as an integral part thereof or referred to in the applicable General Terms & Conditions (GTCs). In the event of discrepancies between this Policy and the GTCs, the provisions of this Policy will have precedence. If you already use Networcx products and services, this Policy will apply to personal data about you collected and stored by Networcx in the past, which we may connect to and process together with personal data collected in the future.

By accepting this Policy, you consent to us processing your personal data in accordance with the relevant data protection legislation as well as the following provisions.

1 Data processing for service provision and contract execution

Networcx collects, stores and processes the personal data of its customers to the extent necessary to manage the customer relationship, provide its services, process orders and contracts, for billing, to answer questions, address concerns, provide support with technical issues and evaluate, improve and develop Networcx products, services and functions. Personal data constitutes all information relating to an identified or identifiable person. Networcx collects, stores and processes technical data in the course of your use of our information and technology services. Technical usage data may be processed in a personally identifiably form for the following purposes:

  • Where this is necessary for the security and operation of our technical infrastructure, to guarantee the service quality and especially the communication connection quality, and to develop services further;
  • Where listed below in this Policy or you have consented thereto by using a service.

2 Data processing for Networcx marketing purposes

We process your personal data for marketing purposes such as general customer communications and the personalization of offers from Networcx and selected business partners.

2.1 Data we process for marketing purposes

Data you provide in the context of our contractual relationship and data about your use of our products and services as well as our Web pages and online services:

  • Identification and contact data such as your first name and surname, gender, age, date of birth, nationality, address, telephone number, e-mail address, customer number and profession;
  • Contractual and subscription data such as the date, type, content, contractual partner, duration of contracts and subscriptions and any claims for remuneration arising out of these;
  • Customer activity data such as the type of our products and services that you use, the type and extent of your usage thereof, customer preferences, customer service information such as returned goods, complaints, warranty claims and delivery information;
  • Online data such as the time and date on which our Web page was accessed, the name of the accessed Web page, the IP address of your computer or mobile device, the address of the Web page from which you accessed our Web page, information entered on forms, shopping cart contents, clicks on content on the Web page as well as the way in which our services were used at the Customer Center and usage data relating to Networcx apps for mobile devices, Networcx pages on social networks, including the duration and frequency of the visits to these, as well as search terms, ratings and comments made. This data is procured in accordance with the online data protection policy for our Web pages as well as the usage and data protection provisions of the relevant Networcx apps.

2.2 Right to object

You may at any time refuse to receive advertising and the use of your data for marketing and advertising purposes. In this case, we will not process data for this purpose. Data already stored for this purpose will be deleted within two working days. You may refuse the processing of online data according to the information provided on the Networcx Web. There is no right to refuse general advertisements on Web pages.

3 Data provision for third-party advertising marketing

By accepting this Policy, you consent to us making the information we have processed about you for our marketing and advertising purposes available to advertising marketing companies so that they may provide target group-based advertising. This data is made available in an aggregated and non-personal form on the basis of an identification number. We may also provide advertising marketing companies with aggregated information about you, such as your age group, gender and the area in which you live, which may be combined by advertising marketing companies with information about your use of a Web site. For this, we use your IP address, which we obtain from the relevant partners of the advertising marketing network. Networcx does not provide your identity to either advertising marketing companies nor partners of advertising marketing networks. The staff involved are obliged not to establish any personal connection and to prevent others from doing so. You have the right to refuse the provision of your data for third party advertising marketing at any time. In this case, data will not be processed for this purpose. Data already stored and consolidated for this purpose will be deleted within two working days.

4 Obtaining and transferring information from data analysis (smart data)

Data analysis procedures enable us to obtain statistical and analytical information (data products) for commercial disposal by us and/or third parties such as business partners or customers in anonymized form. Networcx may also use personal data for non-person-specific data analysis for the same purpose. Any further use of data is permissible only with additional prior consent from you, where legally required. You may at any time reject or revoke your consent for the use of other personal data for generating data products for commercial disposal.

5 Data transfer to third parties

In addition to the data transfer described in the above provisions, we may also process data and pass it on to third parties where this is necessary or appropriate to comply with applicable legislation and/or regulations, check compliance therewith or respond to enquiries from responsible authorities. We may also process personal data and make it available to our service providers as part of the commissioning of debt collection service providers or for the purposes of checking the creditworthiness of customers. We may also pass personal data on to third parties or obtain it from third parties in relation to suspicions of unauthorized use of services if this is suitable for identifying, preventing or halting the fraudulent or abusive use of services provided by Networcx or third parties. If you use services that we provide together with third parties or you use third-party services via the Networcx network, we may pass on to third parties any data required for providing this service as well as for billing.

6 Your rights regarding your personal data

You have the right to obtain information in writing and free of charge about the personal data of yours that we process. Your request for information must be issued in writing, include a copy of your ID card or passport and be sent to our postal address. You likewise have the right to request the correction of incorrect personal data. You may also demand the deletion of your personal data unless the applicable laws and regulations oblige us to store your personal data. Lastly, you have the right to revoke your consent to the processing of your personal data at any time and/or refuse the processing of your personal data.

7 Contact

If you have any questions or concerns, you can contact us as follows:

By writing to Networcx AG, Customer Service, CH-8832 Wilen b. Wollerau or by mail to

8 Applicability, duration and modification

This Policy forms an integral part of the contract. It remains in force for as long as the contract with you. This Policy cannot therefore be terminated separately. We reserve the right to change or add to this Policy at any time as we see appropriate. Should a change to this Policy prove disadvantageous for you, we will notify you appropriately in advance and seek your consent. Your consent is granted voluntarily. Should you disagree with a specific change or addition, you may object to it. Should you fail to object by the afore mentioned deadline, this will be deemed tacit acceptance on your part of the relevant change or addition. Changes or additions to the present Policy shall not constitute grounds for extraordinary termination of service agreements. Earlier versions or an overview of changes are made available on our Web site.

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